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| FAQs |
| Questions |
- How can I log and fulfill my orders?
- Can I register as one of your resellers?
- Am I qualified to buy on credit?
- What is Connect ED?
- What support can I expect as an EDL reseller?
- Where can I find technical details for specific parts and items?
- I need to configure a HP server or a workstation. How do I go about this?
- I have a large PC or a server RFQ. How do I go about receiving special prices for large requirements?
- What do you mean by 3-1-1 warranty on certain products?
- When can we expect delivery of products that we ordered?
- When is a delivery considered to be complete?
- What if there is a discrepancy at the time of receiving goods?
- When and what corrective action is taken if a delivery is incorrect?
- What if I have an urgent delivery requirement?
- On creation of my order how soon can I expect a response?
- What happens once I place my order on the web?
- How can I track my orders over the web?
- How do I know what items are shipped by EDL?
- Is it possible for me to get a statement of account from the Reseller Portal?
- Can I modify an order once it is confirmed by EDL?
- When are the transfers of ownership documents forwarded to our company/forwarder?
- What are the different items you need to log or track a repair call with service centre?
- What is a care pack?
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| Answers to your questions |
- Your orders may be placed directly to EDL- Dubai and get them fulfilled through our huge stock located in Jebel Ali. Alternatively, you can contact the nearest EDL distributor to fulfil your orders locally.
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- Yes, you can. There are some prerequisites you will need to fulfil in order to qualify as a reseller. Contact us by a reseller request form.
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- A credit check may be necessary to qualify you for credit purchases. Use our credit application form.
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- Connect ED is an electronic tool, developed to serve our resellers better by enabling them to create and track orders and deliveries.
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- As an EDL reseller, you are entitled to:
Receive all our promotions
Enlist your company’s name in our advertisements, where applicable
Benefit from all our electronic tools such as Connect ED
Be assigned a channel sales manager to fulfil your orders and deliveries
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- Technical details for specific parts are available to certified partners of the brands we distribute. Alternatively, generic technical product information can be found at the manufacturers’ web links.
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- Find out how to configure servers and workstations by visiting http://h30099.www3.hp.com/configurator/
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- To provide you with special prices, we need to know the details of your requirements. You can email the details to your account manager and we will revert within 72 working hours.
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- 3-1-1 warranty stands for three years spares warranty, first year labour warranty and first year onsite within city limits.
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- Deliveries are scheduled on a "same day" or "next working day" basis. Orders placed by 10:00 AM are delivered in Dubai the same day. Orders placed later are delivered the next working day in all the remaining emirates.
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- Upon delivery of the items ordered, the channel partner is expected to verify the product and quantities listed in the accompanying delivery note, and to acknowledge receipt of the goods with a signature mentioning the name of the receiver and date of receipt. The channel partner should retain the white copy and return the pink copy
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- The channel partner should mention the discrepancy on the delivery advice and acknowledge receipt of the missing items when they arrive.
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- If items are missing or short delivered, EDL will arrange to fulfil the original order the same day or the next working day. If it is unable to do so, EDL will provide the partner with a credit note for the short delivered/missing items.
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- Urgent delivery requests are addressed as and when such requests are received. EDL endeavours to meet all such requests, but responses depend on the circumstances and the partner’s specific request.
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- Response time on orders during working hours is a maximum of 10 minutes.
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- When you save your order in the portal, an email is sent internally to your EDL assigned account manager and account telesales person, notifying them that you have created an order.
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- When your order is processed for delivery, you will automatically receive an e-mail at your nominated address, giving you the EDL O&D number. You can use this number to track your order. Alternatively, you can also use your purchase order reference for the same.
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- When you open your order on the portal you can click on Shipment Information to find the status of the products you ordered.
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- Yes. You can print a statement of your account under Reports.
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- Orders confirmed by EDL can be modified before they are processed for delivery. Once the EDL O&D number is issued, no modification to the order is possible over the web. You will have to call your account manager to request a modification.
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- Transfer of ownership documents are faxed on the same day as the order is shipped.
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- A Care Pack is a warranty extension programffered by HP to enhance the support period for your equipment. HP Care Pack Service provides a complete portfolio of services tailored to your unique business and IT needs –today and in the future. With Care Pack, you can cost effectively upgrade or extend the standard warranty by means of easy-to-buy, easy to-use support packages. They reduce downtime risks with support levels ranging from basic to mission-critical.
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- You need:
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