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Maintenance and Spare parts |
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Regardless of a large IT department, maintaining your IT infrastructure could prove cumbersome at times and divert your attention away from your business. EDL facilitates annual maintenance plans for small and medium businesses, and large enterprises. Benefiting from our expertise and partnerships involving service agreements with principal vendors and suppliers, our maintenance packages and spare parts help you get the best out of your IT investments. |
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Annual maintenance contracts |
You are in capable hands, with maximum return-on-investment (ROI) potential, when we look after you under our annual maintenance contracts. This includes preventive, diagnostic and corrective repair services. Our maintenance plans are tailored to be cost-effective, reliable and scalable taking into account most relevant details. These include but are not limited to:
- Size of the company and location
- IT budget
- Type of equipment
- Usage and failure rates
Our response times include:
- Same business day
- Next business day
- 24/7 (4hrs, 6hrs)
With EDL’s annual maintenance plans, you can avail EDL’s key support services which encompass:
- Return-to-bench service repair
- Pickup and delivery
- Onsite repairs
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| Return-to-bench repairs |
| Where necessary, depending on the nature of the repairs that you need, we provide this service at our service centres and testing facilities. |
| Pickup and delivery |
| Where necessary, we commit to collect your equipment and return it within turnaround time defined in service contract. |
| Onsite repairs |
| We send our engineer to your door steps to fix your equipment and ensure that your equipment runs smoothly, eliminating risks to your business. EDL can deploy onsite work force according to the engagement defined in service contracts. |
| Spare parts sales |
As an authorised distributor, EDL carries only genuine parts from our vendors. If we do not have in stock what you want, we can order it for you. Turnaround times are usually same-day.
We supply spares, consumables and accessories for HP and Acer products. For more information contact us or send an email to spares@emitac.ae. | | | |
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