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Why EDL? |
| Today’s technology customers have a wide variety of choices – for products, brands and distributors to go to. Why do customers and dealers keep coming back to EDL? Every customer and channel partner has a different reason, but some of the strengths that our customers and resellers value most are:
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| Quality products |
Since 1976, EDL has been bringing the world’s most advanced, powerful and innovative technology products to Dubai and the MENA region. Constant research and market study enables us to gain insights into our industries, markets and the needs of our customers.
While bringing you the best that the industry has to offer, we ensure maximum value to our esteemed customers through state of the art service offerings. |
| Skilled resources |
| EDL’s skilled resources work right from pre-sales through to post-sales to support and ascertain the highest standards for quality and customer satisfaction. Our product managers have multinational experience and in-depth industry knowledge which adds value to our service offerings. We have a team of highly specialised technicians and support staff servicing customers through our service centres to ensure total customer satisfaction. |
| Warehousing and logistics |
| EDL’s Logistics' team is committed to provide its channel partners with efficient order processing and delivery services to meet their expectations. A temperature controlled regional distribution centre housing multi-million dollar inventory, is based in the Jebel Ali Free Zone to support our customers’ local as well as regional requirements. We utilise a fleet of vehicles to handle deliveries in a timely manner coupled with vigilant product handling. |
| Business facilitations |
EDL’s well known and highly regarded name in the technology distribution sector has enabled us to build an enviable group of resellers. With a strong commitment to building sustainable relationships, EDL’s business facilitation covers credit facilities and functional support to our esteemed resellers. EDL’s new online portal ConnectED enables resellers to stay connected to EDL at all times. It helps customers in order management and in tracking key information such as order status and shipment tracking etc.
Our expertise in channel development and business facilitation makes EDL very pro-reseller distributor. Our customers find that their scope and opportunity for business expansion increases dramatically once they become an EDL reseller.
Find out how to join our reseller programme here. |
| Customer Relationship Management |
At EDL, we believe customer relationship management is fundamental for attaining business excellence. EDL’s customer relationship management initiatives help us identify customers’ requirements, track and review customer details and look for ways in which we can better meet their needs and expectations. We stay close to our customers from the pre-sales phase through to after-sales support, maintenance and asset management.
Using state-of-the art portals, we support our customers and resellers through:
- Connect ED, our reseller portal which enables the customer to create as well as their orders and deliveries
- Warranty Checker,
where you can verify your product’s warranty and extend it
- Job Tracking System, where you can check the status of your repair job
- Part Surfer, where you can check the details of peripheral parts, consumables and accessories
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| Regional reach |
Customers know that with EDL they have access to service centres in every major city in the Gulf, and in locations around the Middle East. This makes dealing with EDL convenient for small and medium size businesses and large-scale enterprises that need the assurance of support at branch locations.
EDL’s efficient supply chain management system connects our large distribution network and ensures that customers receive priority services within set turn around time. Servicing its large customer base spread across the Middle East, EDL maintains centralised operations for:
- Order processing
- Product delivery
- Support and warranty related services
- Product repairs and replacements
Click here to find the service centre nearest you. | | | |
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