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| Support |
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At Emitac, we understand the importance of providing timely support to our clients. We believe that managing customer relations is pivotal for our success. Emitac has demonstrated their high level of commitment to retain key customer contracts and build new relations as we progress.
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| Support Services |
Emitac Healthcare TSG is a part of Emitac Healthcare which is dedicated to providing top quality support and maintenance to your high-end critical medical equipment.
Emitac’s trained, experienced, electronics experts take over the functions of professional installation, commissioning, user training and after-sales support services. The Technical Services Group has an efficient, economical support service package, tailor-made for the maintenance of each piece of sophisticated equipment.
With our experience and skill, we can guarantee support services that decrease instrument downtime and increase productivity while maintaining performance to the manufacturer’s specifications.
All our customers have the facility of a single point of contact through the dedicated support managers, state of the art service tools & technologies and a network team of technical and clinical professionals to help the customers in enhancing the quality of their care.
Emitac’s Healthcare TSG offers a broad range of multi-vendor asset management and clinical engineering services, tailored to meet our customer’s needs including:
- Full multi-vendor services agreement
- In-house support
- A back-up services support
- Resident On-site management
- Manufacturer service & factory trained engineers
- Virtual site management
- Remote diagnostics
Apart from providing total customer care, the TSG also provides in-house biomedical education and clinical education to the customers based on their need.
TSG can offer professional guidance and asset services to the customers such as budgetary planning, performance measurement, application training, asset tracking, contract and support services, hourly period services, parts & support maintenance management, upgrade and replace accessories & supplies, hardware & software and offer most competitive “trade-in” or exchange offer for the aged equipment.
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| Our Support Methodology |
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Emitac Healthcare looks forward to answering your support-related queries. You can get in touch with Emitac Healthcare through our response centers:
- Response Center Dubai
- Response Center Abu Dhabi
- Response Center Al Ain
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| Healthcare Customers |
- Al Ain Hospital, Al Ain
- Tawam Hospital, Al Ain
- Tawam VIP Wing, Al Ain
- Mafraq Hospital, Abu Dhabi
- Corniche Hospital, Abu Dhabi
- Jazeira Hospital, Abu Dhabi
- Madinat Zayed Hospital, Abu Dhabi
- Psychiatry Hospital, Abu Dhabi
- Al Baraha Hospital, Dubai
- Al Rahba Hospital, Abu Dhabi
- Al Amal Hospital, Dubai
- Kuwaiti Hospital, Sharjah
- Al Qassimi Hospital, Sharjah
- Sheikh Khalifa Hospital, Ajman
- Saqr Hospital, Ras Al Khaimah
- Saif Ghobash Hospital, R.A.K
- Al Nakheel, R.A.K
- Umm Al Quwain Hospital, UAQ
- Khorfakhan Hospital, Khorfahkhan
- Kalba Hospital, Kalba
- Fujairah Hospital, Fujairah
- Dibba Hospital, Dibba
- Rashid Hospital, Dubai
- Dubai Hospital, Dubai
- Al Maktoum Hospital, Dubai
- Dubai Airport Clinic
- Airport Clinic
- G.H.Q. Zayed Military Hospital, Abu Dhabi & Al Ain
- Emirates Int’l Hospital, Al Ain Al Ittihad Medical Centre, Abu Dhabi
- Ahalia Hospital, Abu Dhabi
- New Medical Centre Hospital, Abu Dhabi & Dubai
- Sheikh Khalifa Medical Centre, Abu Dhabi
- Amiri Flights, Abu Dhabi
- Oasis Hospital, Abu Dhabi
- Adnoc Hospital, Ruwais
- Iranian Hospital, Dubai
- American Hospital, Dubai
- Al Zahra Hospital, Sharjah & Al Zahra Medical Centre, Dubai
- Welcare Hospital, Dubai
- Belhoul Apollo Hospital & Belhoul Int’l Hospital, Dubai
- Medical Specialist Centre, Dubai
- Neuro Spinal Hospital, Dubai
- Zulekha Hospital, Sharjah
- Emirates Airlines
- Gasco (Ruwais, Bab/Habshan, Asab, BuHasa), Abu Dhabi
- Adgas, Abu Dhabi / Das Island
- AdmaOpco, Abu Dhabi
- Adnoc
- Abu Dhabi Oil Refining Company (Takreer), Abu Dhabi
- ADCO, Abu Dhabi
- ADWEA (Abu Dhabi Water & Electricity Authority)
- ZADCO, Abu Dhabi
- GHQ Armed Forces, Abu Dhabi
- Dubai Petroleum Company, Dubai
- Bush Boake Allen, Jebel Ali
- Ajmal's Perfume, Dubai
- European Perfume, Sharjah
- Swiss Arabian Perfume, Dubai
- Intersun FZE, Jebel Ali
- Sharjah Oil Refining, Sharjah
- Dubai Ports Authority, Dubai
- The Crime Lab, Abu Dhabi
- Dubai Police Abu Dhabi, Dubai, Sharjah & Fujairah Municipalities
- Julphar Pharmaceuticals
- Camel Reproduction Centre
- Central Veterinary Research Laboratory
- UAE University, Al Ain
- American University of Sharjah
- Zayed University, Dubai & Abu Dhabi
- Al Wathba Research Centre, Abu Dhabi
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| Turnkey Projects |
- GHQ Turnkey Project – Cardiology Wing -2008
- Canadian Specialist Hospital – Critical Care
- Tawam Hospital – ICU Project
- Tawam Hospital – VIP
- Trauma Center
- Morocco Eye Clinic
- DHCC Design Pilot Projects
- Mina Lab Design and Furnishing
- Airport Clinic Design and Furnishing
- Dubai Dry-docks Clinic
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