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| Client Support |
EES provides client support according to service level agreements (SLAs). These document support methods, communication channels and response times. The kind of support we provide depends on customer requirements, SLA terms and the demands of the project concerned. Depending on the terms of your SLA with us, we deliver onsite response or remote support, 24/7.
Common support types include:
- Software updates and configuration
- Network and security monitoring and maintenance
- Service level management
- Upgrades and change management
- Data migration and application deployment
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